As you may know, we are retiring use of our v1 API (we released v2 of the API in February 2012 and and have been working to close any parity issues in advance of its official end of life on January 6, 2014).
As part of this process, we’re starting an ongoing cadence of mini-blackouts for v1 API. This means that on the following dates, requests on v1 containing basic auth headers will be rejected:
December 10, 2013 9-11AM PST
December 12, 2013 1-3PM PST
December 17, 2013 9-11AM PST
For customers still using v1 API:
Please look for a proactive ticket from Zendesk Support Wednesday, November 27, 2013, which will let you know that your service may be interrupted. If you still need more time to migrate, please respond to that ticket so we can help you switch over to the v2 API. There are known applications such as JIRA, Salesforce, and our mobile applications that still make use of API v1. Traffic originating from those sources will be unaffected. Otherwise, all other basic authenticated calls to v1 will fail during the blackout periods, returning a response code “HTTP 400 API v1 is disabled” .
As always, we’re here to help! Please reach out to email@example.com with any questions or concerns.