Setting up and using Zendesk with LogMeIn Rescue Follow

Comments

11 comments

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    Petr Zítek

    Hello,

    I want to use Zen as sessions storage. Its possible to import all older sessions info to Zen?

    Thanks

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    Jake Bantz

    Hello Petr,

    You could use the Zendesk API to import your old sessions. I do not see any place in the LogMeIn Rescue interface to just send over past sessions, so you would likely have to export your past sessions as a report and then use the Ticket Import functionality to create tickets for the past sessions.

    Hope this helps!

  • Avatar
    Petr Zítek

    Hello Jake,

    LogMeIn have POST Session data feauture. So maybe this is the way. Its here someone who could help me with data import and with Session data post? (not for free)

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    Julien Garrigue

    Hello,

    Is there any Placeholder for LogmeIn, in that way, I can create a macro which includes the logmein link automatically.

    Thank you

  • Avatar
    Alicia Glaze

    LogMeIn Rescue is not saving our SSO changes. Every time we save and navigate away from the "Global Settings" page, it gives us an error message saying "your changes will not be saved". Has anyone else experienced this?

  • Avatar
    Nick Haines

    Alicia - It sounds like you're referring to a menu within the LogMeIn Rescue Administrator Center, correct? I found this article on LogMeIn's support page that may help: http://help.logmein.com/articles/en_US/Documentation/rescue-ac-c-resc-ac-sso-header/

    Otherwise I would recommend contacting their support team for additional assistance with this. If this is a setting in Zendesk that you're having issues with please submit a ticket to support@zendesk.com and we can troubleshoot further. Thanks!

  • Avatar
    Alicia Glaze

    Thanks!

  • Avatar
    Dwight Bussman

    Hey Julien,

    Unfortunately there isn't a placeholder for the LogMeIn Rescue link. If that's a feature you'd really like to see, I would highly recommend requesting it on our Product Feedback forums which are used by our Product Managers when trying to determine which features to incorporate.

    If I'm understanding the construction of that link correctly, they would need to have a programmatic way (API call of some sort) to fetch that information. If they have such a thing, you could write a custom App for your Zendesk that calls out to LogMeIn, gets that link, and displays it in the sidebar/copies it to the clipboard for easy inclusion within a ticket. For more information on developing apps, I would start here.

  • Avatar
    Katina Durrent

    Any new information on if Logmein works with Mac yet?

  • Avatar
    Jessie Schutz

    Hey Katina!

    Hopefully someone here in the community who uses Logmein will have some info on this, but I'd also recommend checking out Logmein's online resources as well. I wasn't able to find anything recent in a quick Google search, but I'm sure the info is out there somewhere!

  • Avatar
    Katina Durrent

    I spoke to the LogMeIn reps and it does not support Mac to PC. It appears GoToAssist by Citrix will work, however I am having a hard time getting the app to work in Zendesk. I can generate a session, however it does not update the ticket.

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