Setting up single sign-on (SSO) for WordPress Follow

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6 comments

  • Avatar
    Andrew J

    @Paul - I believe zapier.com can do this. Not sure about all the detail and how you want to use it.

  • Avatar
    Jorge Henrique De Oliveira

    In the web form is possible have the email field  automatically filled for authenticated users?

  • Avatar
    Jorge Henrique De Oliveira

    @Enrique,

    Thanks for the tip!

    Sorry, I'm beginner :( my integration is done by the plugin for Wordpress, I can make this change in the plugin configuration?

    Thank you!

  • Avatar
    Jessie Schutz

    Hi Paul!

    Have you had a chance to take a look at our WordPress Integration? I'm not certain that WordPress comments will automatically create tickets, but you can definitely do so manually. Unfortunately I haven't been able to do any testing on it so I can't give more detailed answers to your specific questions, but it might be worth looking into if you haven't done so already.

  • Avatar
    Paul Middleton

    Hi there,

    I don't want to use SSO, but I do want comments made on our Wordpress to appear as tickets in Zendesk (like Facebook posts), and the ability to respond to those (either directly or via a new comment on the page). Is that possible?

    The people making comments are not required to log in, but the comments are subject to editorial approval (in case that makes a difference).

    We also have the web widget installed and working on the WP site.

  • Avatar
    Enrique Albamonte

    Hi Jorge,

    You can definitely do that by using the script zE.identify in our API. I encourage you to have a look at the following link which provides all the information you'll need: 

    Web Widget API

    Regards,

    Enrique

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