Legacy Salesforce: Installing and configuring the app in Zendesk Support

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  • Patrick Bosmans
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    Hey Josh!

    First things, currently there is no workaround for the 5 object limit.  I checked with our development team and this does not appear to be on our dev roadmap to extend any time in the near future.

    As for the issue with filtering blank or null values.  We did some testing and confirmed there is currently no way natively to do this in the app.  We did find a workaround, but it's not exactly elegant.

    I am going to spin up a ticket for you to discuss this further.

  • Nick
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    Hi Community!

    Can you please help me with one question?

    I've reviewed the video "Sidebar app in Zendesk Support" at the top of this page. And I'm interested in Lead record creation in Salesforce through Salesforce Sidebar app in Zendesk Support. The author said that he will show how to map additional fields from Zendesk to Salesforce in the next video.
    But, I can not find the article or video about that. Does somebody know where I can find some guide?

  • Brett - Community Manager
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    Hey Nick,

    Have you had a chance to take a look at the following article: Salesforce: Mapping Salesforce fields to Zendesk fields

    The above discusses mapping over Salesforce fields to Zendesk which I believe is what you're looking for.

    You may also want to take a look at this article as well: Salesforce: Configuring user and organization syncing in Salesforce

    I hope this points you in the right direction!


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