Salesforce: Installing the legacy Zendesk for Salesforce integration in Salesforce

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  • Kristoffer Rosseth Nebb


    I'm trying to relink a site towards Zendesk, but unfortunately this fails. When clicking "Link domain" I get this message: "Remote Site Settings successfully configured. Please click on "Link Domain" again."

    What am I doing wrong (Yes, I've tried to uninstall the package as well)?

  • Benjamin Towne

    Hey Kristoffer!

    I see you've submitted a separate ticket with us that I have picked up and sent a reply to.

    Talk to you in that ticket. :)

  • Paul Lee

    I have the same problem as Kristoffer.  I tried first w/o configuring remote settings, but after receiving this error, configured remote site settings separately, per the instructions in this article.  However, I still get the same notification and the domain does not link.

  • Benjamin Towne

    Hey Paul!

    Thanks for reaching out!

    I see you've also reached out via a Support Ticket.

    I'll reach out to you shortly in that ticket. :)

  • Anwar Husain

    Hi there,

    I am new to ZD/Salesforce integration, I have downloaded and installed in our sandbox but I have the following questions:

    When connecting from the sandbox using our company domain, will it cause any issues when we actually connect our production salesforce instance?

    When going through the install steps, you have that message that Zendesk will be able to Read/Write user data, just concerned about what the "Write" option means.

    Any clarification would be greatly appreciated.


    Anwar Husain

  • Wilfred Kaw

    Hi Anwar,

    Connecting your live Zendesk production instance with your Salesforce sandbox has the potential to affect your live user data in Zendesk. I would highly recommend connecting a Zendesk Sandbox instance to your Salesforce sandbox prolong as you're on an Enterprise plan as the Sandbox instance is available on this plan only. For your reference:

  • avs


    I am having the same issue as Kristoffer and Paul had. When I click "Link Domain" button I just get the message "Remote Site Settings successfully configured. Please click on "Link Domain" again." and nothing happens. Can you please help?

  • Laura Hippert

    Hi AVS - 

    This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how this can be done:

    Salesforce: Unable to run Bulk Sync due to ERROR: Remote Site Settings Successfully Configured

    Let me know if you have questions!

  • Adan Fletes

    Has anyone run into an issue when doing a mass contact merge in SFDC the Zendesk Contract trigger throws a too many soql queries error?

  • Lawrence Sanders


    Firstly, I apologize if this has already been answered.

    I have recently taken over as sysadmin, and am attempting to configure the integration. However, I have found that in order for me to do so, I must make a decision to delete Apex Visualforce code. This must happen in order for the latest version of the SFDC integration to install. 

    Regarding the earlier integration, it had been installed and configured and then abandoned. I do not believe that there is anything remaining that would be broken if deleted. However, I would appreciate it if someone with more expert knowledge could confirm.






  • Anika Rani

    Hi Lawrence,

    Typically you don't need to delete any code when upgrading to another version. However, this might be due to customisations made on your end. So perhaps you have some visualforce pages that reference fields in the old package which have been removed in the new package you are upgrading to. 

    Sounds like you haven't use the integration in a while though and might have a very old version installed, so hopefully the impact is minimal. 


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