Magento Integration: Installing the Magento App for Zendesk Follow



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    This integration is not working with a different admin path (URL). I have created an issue:

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    Kevin T.

    When I click on the customer's name for the Magento App, its leading me to the Orders Page for Magento instead of the customer's account page.

    I submitted a ticket. Hope to hear back soon!

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    Jessie - Community Manager

    Hi Kevin!

    It looks like your ticket is currently with our Support Engineering Team, so we should be able to get you sorted out from there!

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    Rachel Snare

    I just completed the steps to link my Zendesk account with Magento. However, within a ticket in Zendesk, when I click on Apps to load the customer/order information from Magento, I see a JavaScript error that says 'Cannot set property settings of null'. Any ideas on how I can fix this?

    I tried submitting a ticket, but Zendesk told me that they don't offer technical support and that I should use the forum. So posting here in the hopes that someone has a solution!

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    Andrew Dietrich

    Hi Rachel!

    It actually looks like you have a ticket open with us as of yesterday. An agent should pick it up shortly - we'll be able to troubleshoot the issue further there.

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    This feature seems to be cracked with the last app update for us. Anyone else have the same issue?

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    Ian Christopher B. de Jesus (Edited )

    Hi Joe,

    I'll open up a ticket for you to investigate the problem you are experiencing.



    I just found out that the issue was solved. :)


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    Great app!

    Would be nice that if you start a new ticket as an agent, the customers data gets loaded automatically. Now it only gets loaded when the ticket is submitted. During a phone call it would be great to add the ticket already to follow up the request and have insights in customers profile.

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    Felipe Souto

    This app doesn't work on Safari!

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    Jessie - Community Manager

    Hi Felipe! Welcome to the Community!

    Can you elaborate on this for us? What exactly is happening when you try to use this integration in Safari?

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    I've already submitted a service ticket, but this app is not working for us over the last few days. We've also been experiencing other glitches and wonky behavior within ZD over the last week but this seems to be the only issue that hasn't been resolved yet. Can anyone help us?

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    Nicole - Community Manager

    Hi Jessica - 

    I see that you got your problems resolved in your private ticket - glad to see that everything is working smoothly again. 

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    Brendan Farrar-Foley

    Having issues with the app as well.  Getting "customer does not exist" error.  

    Our client provided a list of 20 or so customers in Magento with recent orders.  I've tried all with the same error.  

    Anyone have suggestions for troubleshooting this?  Thanks!

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    Mathieu Nicolaizeau

    Hi Brendan,

    First, I would recommend double checking that the step 4 "Configure the App" above has been configured properly.

    Could you please also make sure that the email address of your end-user in Zendesk matches with the email address of his Magento order?

    If you require further assistance, I recommend you to send an email to for deeper investigations on your issue.

    Have a good day!

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    Kade McConville

    Facing exactly the same issue as Brendan here. 

    "An error occurred

    Customer does not exist."

    Despite configuring the app correctly, and the email address does match an actual Magento email address. 

    Is the app now broken?

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    I am able to get the app to work when in magento, but when trying to get magento data in zendesk, API conection test failed.

    We have generated a token, but not having any luck with access in zendesk. Please advise.


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    Jessie - Community Manager

    Hi Kade!

    To the best of my knowledge the app isn't broken...I'm going to open up a ticket for you so our Support team can help you troubleshoot, since it'll require some account specific information. You'll be getting an email from me shortly!

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    Jessie - Community Manager

    Hey Andrew!

    It looks like you submitted a ticket on this as well, and that after a few hours the provisioning updated and everything started working. Let us know if you need anything else!

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