Magento Integration: Installing the Magento App for Zendesk Follow



  • Avatar

    This integration is not working with a different admin path (URL). I have created an issue:

  • Avatar
    Kevin T.

    When I click on the customer's name for the Magento App, its leading me to the Orders Page for Magento instead of the customer's account page.

    I submitted a ticket. Hope to hear back soon!

  • Avatar
    Jessie Schutz

    Hi Kevin!

    It looks like your ticket is currently with our Support Engineering Team, so we should be able to get you sorted out from there!

  • Avatar
    Rachel Snare

    I just completed the steps to link my Zendesk account with Magento. However, within a ticket in Zendesk, when I click on Apps to load the customer/order information from Magento, I see a JavaScript error that says 'Cannot set property settings of null'. Any ideas on how I can fix this?

    I tried submitting a ticket, but Zendesk told me that they don't offer technical support and that I should use the forum. So posting here in the hopes that someone has a solution!

  • Avatar
    Andrew Dietrich

    Hi Rachel!

    It actually looks like you have a ticket open with us as of yesterday. An agent should pick it up shortly - we'll be able to troubleshoot the issue further there.

  • Avatar

    This feature seems to be cracked with the last app update for us. Anyone else have the same issue?

  • Avatar
    Ian Christopher B. de Jesus (Edited )

    Hi Joe,

    I'll open up a ticket for you to investigate the problem you are experiencing.



    I just found out that the issue was solved. :)


  • Avatar


    Great app!

    Would be nice that if you start a new ticket as an agent, the customers data gets loaded automatically. Now it only gets loaded when the ticket is submitted. During a phone call it would be great to add the ticket already to follow up the request and have insights in customers profile.

  • Avatar
    Felipe Souto

    This app doesn't work on Safari!

  • Avatar
    Jessie Schutz

    Hi Felipe! Welcome to the Community!

    Can you elaborate on this for us? What exactly is happening when you try to use this integration in Safari?

  • Avatar

    I've already submitted a service ticket, but this app is not working for us over the last few days. We've also been experiencing other glitches and wonky behavior within ZD over the last week but this seems to be the only issue that hasn't been resolved yet. Can anyone help us?

  • Avatar
    Nicole Relyea

    Hi Jessica - 

    I see that you got your problems resolved in your private ticket - glad to see that everything is working smoothly again. 

Please sign in to leave a comment.

Powered by Zendesk