For any account that would like an extension, please fill out this form before March 11, 2020 noon (PST) to ensure your extension request is processed. Read the announcement about the removal of the legacy Salesforce Integration and timelines here.
The legacy Salesforce Integration is no longer available to install, maintained or supported (except for major security fixes). We are excited to be offering a new Salesforce Integration - built on Zendesk which is now generally available. You need to have a Salesforce Edition with API rights to use this. Get started with setting up the new integration here.
If you do not have a Salesforce Edition with API rights, you can:
Try the Workato Salesforce to Support Integration
Try Zendesk Sell with its native integration to Zendesk Support
Ticket Views query Zendesk in real-time and display lists of tickets from within your Salesforce object. Using this functionality, no Zendesk ticket data will be stored in Salesforce. To send complete records of Zendesk tickets into Salesforce, please see Sending Zendesk tickets into Salesforce instead.
The information and procedures in this article do not apply if you are using Salesforce Lightning. For help with that version see Add Support tickets under accounts using Salesforce Lightning.
The following video explains how to view and send Zendesk Support tickets to Salesforce.