Setting up and using Zendesk for SugarCRM Follow

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13 comments

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    Greg (Edited )

    Are the downloadable files in this article compatible with SugarCRM v7.5.2.3? When I try to install the module in SugarCRM, it freezes at "Installing Images".

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    Nick Malone

    Hello Greg,

    I am going to create a ticket for you so we can work on this. You should be getting an email shortly.

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    Alex

    Hi Guys,

    Are you going to bring in support for Sugar v7.6.x.x ?

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    Solène Regnier

    Hello Alex,

    The SugarCRM versions that are supported are 7.0.x - 7.5.
    Unfortunately we don't have any official info regarding Sugar v7.6.x.x.

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    Heather Prabish
    Hi - So is any integration with Sugar 7.6 and ZenDesk possible? We recently signed up with ZenDesk because of compatibility with Sugar. It looks as if now we need to reconsider our helpdesk options.
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    Jon Cox

    I am now is the same challenge recently purchased Zendesk but have had to recently upgrade SugarCRM to 7.6 and no tickets in SugarCRM any more. Is there an eta as to when Development is going to release support for SugarCRM 7.6 and is there any way to fast track this from a client perspective?

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    Jessie Schutz

    Hi Jon!

    One of our Product Managers, Maxime, weighed in on this topic here (check out his comment from 12/15/15).

    I followed up with him this afternoon in the interest of getting the most up to date info. We still don't have plans to upgrade this integration ourselves, but we realize that this is an important integration for many of our customers and Maxime confirmed that we're actively working with SugarCRM and some of our other partners to find a solution.

    I know it's frustrating, so we appreciate your patience! Please let me know if you have any other questions!

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    Chad Hutchins

    Hi everyone, thank you all for your patience on this. I wanted to make you all aware that our new integration is ready to try!

    You can find the integration in the Zendesk Marketplace as "SugarCRM For Zendesk" https://www.zendesk.com/apps/sugarcrm-for-zendesk

    Once you get it installed, you will see more instructions for how to get the SugarCRM module installed so that both sides can communicate with each other. 

    If you have any questions at all, the best way to get support will be to email me at support@sugaroutfitters.com

    Thanks!

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    Chris Alfaro

    Zendesk team,

    Just used this guide to setup integration with SuiteCRM. Worked great! Thanks for the hard work.

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    Chris Alfaro

    Can you add the Zendesk tickets section to the contact detail view?

    Thanks.

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    Wilfred Kaw

    For those who receive an error when attempting to add a field for this section: "Adding the Zendesk ticket ID to the detail view of cases" here's an article that will assist: https://community.sugarcrm.com/thread/20288

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    Florin Voinescu

    I've set up the integration and it works great.

    Can I add a contact from the Zendesk ticket to SugarCRM via this integration?

    Thanks!

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    Chad Hutchins

    @Florin, that is currently not possible, but that is something on the roadmap that we plan on implementing. Thanks for asking!

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