Updating a ticket when the status of a Jira issue changes

Have more questions? Submit a request

36 Comments

  • Jean-Marc Massou
    Comment actions Permalink

    Hi simply question on the JIRA side :

    How to retrieve the Zendesk Ticket ID linked to the jira issue ?

    Is there a custom_field maintain by the plugins ? Or other way.

    It is in relation whith others questions about reporting and so on.

    In my case it is particurly for "JIRA AGILE" the rapidview doesn't present the option to have a link (linked issue pe..) or just the #ID of the Zendesk ticket.

    So users have to open the JIRA ticket to have access to that information...

     

    1
  • DJ Yoder
    Comment actions Permalink

    This functionality stopped working for me about a month ago.  The plugin / linking is working just fine from within the issues/tickets.  Is anyone else having this issue?  All of my Post Functions are still there that were working previously and the workflow in JIRA hasn't been modified. 

    0
  • Yuri Mylis
    Comment actions Permalink

    Hi Jean-Marc,

     

    Please refer to this this article.

     

     

    0
  • OpsHub Dev Team
    Comment actions Permalink

    Hi Barry, Steve, James, Katie and Kurt

    We support seamless out of the box integration between JIRA and Zendesk.

    - Status updated in Jira can sync to Zendesk and vice a versa(Bidirectional).
    - We also support comment sync from JIRA to Zendesk as internal notes.
    - Enable/Disable integration at your flexibility.
    - History Supported.
    - Sync attachments and links.
    - No additional API configurations.

    You can reach out to us for your custom demo here: http://www.opshub.com/demo-request/

    Thanks,

    OpsHub

    0
  • Rahul Yadav
    Comment actions Permalink

    Hi Yuri,

    Have created the post functions as mentioned here and published the draft, however, still the zendesk tickets do not get open during the transition

    Any suggestions or maybe a troubleshooting option would be highly appreciated.

    Best

    Rahul

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Rahul,

    It looks like you have a ticket open with our T2 Customer Advocacy team related to this issue. We will continue working with you there to get this issue resolved.

    Cheers!

    0

Please sign in to leave a comment.

Powered by Zendesk