You may have noticed a category in your forums called “No Category”, but we’ve gotten the impression that it can be a little mysterious, and maybe isn’t understood all that well, so this article is here to help clear the air a little.
If you look at your knowledge base, you may see something like this. There’s one lonely category hanging out at the top of the list, proclaimed as having “No Category.” That means basically what it sounds like; the forum is uncategorized. All forums, when you create them, are defaulted to having no category. You can set that option when you’re editing the forum.
To edit a forum, in case you aren’t already familiar, just click the name of the forum, then once you’re viewing it, click the Edit link in the upper right.
The arrow in the picture above shows you how to select a category. Just select the right one, click the button to update at the bottom of the page, and your article is moved right away. If you don’t see a category where the forum fits, you can make a new one from the knowledge base front page by using the Add category button.
When all of your forums are safely stowed in categories, the “No category” section won’t disappear, but it will be empty.
Just so you know, your customers never see the “No category” section title. Only agents. This is just a tool to help you identify uncategorized forums.
Thanks! If you have any more confusion, or want to talk more about this feature, please reach out to us in the forums, or send us a ticket at firstname.lastname@example.org.