Need a faster way to search? If you're like me, you're always looking at ten to twenty tabs in several browsers, and seeing notifications pop up left and right. A few seconds difference in your day can be a big deal. One place I often feel the need to speed things up is in searches, and working with Zendesk, there are a lot of places you can search, so I had to find some shortcuts.
I've been a fan of quick search shortcuts in Firefox and Chrome for a number of years. Quick searches let you set up a keyword that turns your URL bar into a search bar for a particular site. I've been searching Wikipedia and IMDB for trivia this way so long that I can't imagine going back.
Here's how to set up a quick search, in Chrome, for your Users, your Tickets and your Forums in Zendesk. (I also made a video so you can watch the whole process. It's at the bottom of this tip.)
- First, you just need to navigate to your Chrome Settings menu. It's found under the little wrench icon in the toolbar. From here you can access your search management tools.
- On the Settings page, under the heading Search, click the Manage search engines button. This is where you can edit your default search engine, as well as manage other search engines.
- On your Search engine management page, the Other search engines area is where you want to go. At the bottom of the list of other search engines, you can add a new search. You just need to add the URL for the search query results page. To create a reusable search string, you strip out your search and replace it with "%s". The only other step is to pick a keyword so that Chrome knows which of your special searches you're using. I always use a single letter, just for the sake of simplicity, but if you prefere a word, that's ok to. Here's a screenshot of my quick searches:
Once you've done this, just click into the URL bar on a new tab, and type in your keyword. If you hit the space bar you should see your search's name appear graphically. Now anything you type will be searched for!
So, to use this for your Zendesk, you just need to get the generic search terms. I've included them below for my MondoCam Zendesk. Just replace "mondocam" with your Zendesk's subdomain name. If you're using domain mapping, just use the full URL for your Zendesk in place of mondocam.zendesk.com (i.e. support.mycompany.com). If you don't have SSL turned on, be sure to use http:// rather than https:// in your string.
Global search: https://mondocam.zendesk.com/search?query=%s
Forum only search: https://mondocam.zendesk.com/categories/search?query=%s
User only search: https://mondocam.zendesk.com/people?query=%s
And as promised, here's a quick walkthrough of the process in a video: