Pivotal Tracker and Zendesk Support Integration

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  • Karen

    Hi, I created the integration between the Zendesk and Pivotal Tracker using the first method.

    According to the instructions, I need to create a trigger that then pushes tickets to your Pivotal Tracker project. I would like step by step instructions on how to do this because it's I don't know how to set up a trigger to do this. Can you please provide those instructions? 

  • Jessie - Community Manager

    Welcome to the Community, Karen!

    We actually have some instructions on how to do this in our article on external targets. You can find that over here: Using targets in automations and triggers. That should give you the information you need!

  • Joshua

    We use office 365 to authenticate to zendesk.  I tried the second method, "

    Creating a Zendesk Support integration in Pivotal Tracker"

    When I try to put in my office 365 login in, it says " The Zendesk server reported an authorization failure while accessing your account. Please check your Zendesk URL, your Zendesk User Email, your Zendesk User Password, and your View ID."

  • Michel

    Hello Josh,

    I am sorry this is happening to you, unfortunately we would need more details about this issue and therefore, since it is going to be a more account specific question, we would need to create a ticket so we can process with the troubleshooting from there on.
    I am sorry I am not able to be of more help here but I can meet you on the ticket later.


  • Michael

    We just started using Pivotal Tracker to keep track of bugs and features that we hear from our users. Currently we paste in the Zendesk ticket link so we can go back and update afterwards when it is delivered.

    By using the second method described here, are we able to somehow link these tickets in Pivotal Tracker so when a comment or a story is updated it will leave a comment and set the status to Open on the Zendesk ticket as well so our support team can see this? Or does it just create a new ticket in Zendesk with the updates?

    Thank you for your help!

  • Jon

    Anybody have success with setting Zendesk tags > Pivotal Labels?  We'd like to tag a ticket in Zendesk and then have that show up as a corresponding label in Pivotal through the integration. Doesn't look like that's an option in the current settings.  How can we add that?  Any ideas?

  • Jessie - Community Manager

    Thank you for sharing!


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