How can I track problem and incident tickets?

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8 Comments

  • Greg Pope
    Emily, has GoodData 2.0 been released and/or is the correlated report that Amado mentioned now possible?
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  • Jessie Schutz
    Zendesk team member

    Hey Greg! I see that you're on our Enterprise plan which means that you have access to the newest version of our GoodData integration, which we call Insights. The default dashboard provided in that tool will give you a lot of great information, but it may be necessary to build something custom to get the data you're looking for. I would recommend posting your question in our Insights forum. We have a number of Insights experts that spend time in our Community who may be able to help you!

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  • Jessie Schutz
    Zendesk team member

    Glad to hear it! Let us know if you need anything else. :)

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  • Francesco Attene

    Hello!! I was trying to find a way to create a view (not a report) where I have all open problem-tickets listed, and I was trying to add in the view a column that tells me how many incident per problem we have.

    Unfortunately I have not managed to find any setting that would allow me to do so, while having the information about the incident in the view is a great feature that improves a lot the usability of incident and problem ticket types in Zendesk!

    1
  • Kevin

    +1 to Francesco's suggestion. Is there anything like this yet?

     

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    Francesco Attene
    Hello!! I was trying to find a way to create a view (not a report) where I have all open problem-tickets listed, and I was trying to add in the view a column that tells me how many incident per problem we have.

    Unfortunately I have not managed to find any setting that would allow me to do so, while having the information about the incident in the view is a great feature that improves a lot the usability of incident and problem ticket types in Zendesk!
    0
  • Yvette Johns

    Would also like to add a +1 to Francesco's comment above! We would love to have a column like that in a new view we've started trialing on our team.

    0
  • Casey Baker

    Came here looking for a solution like Francesco suggested!

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