The Call Center, Unplugged Follow

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    Jakob Peterhänsel

    To me, this shows a HUGE bug in Zendesk!
    Wrap-up times should be for people that have an option to actually wrap something up!

    If you receive a call on a mobile, then by design you do not have an option to tell the system any further after you hang up - and wrap-up should then, by design, not include calls routed to mobile phones!

    And if you use another phonesystem, then it should be an option in general, and pr. agent, to set if that fwd number is able to wrap-up.

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