Providing agents with more information using the Iframe and Text apps

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  • Ed Ball

    We have an internal KB setup as a brand in zendesk. Why can we not load that as an iframe page? We get a blank page and nothing else. There is no shield and I have tried all browsers and they all show the same blank page. This did work previously in a sandbox environment.

  • Clemens

    It doesn't work. No URL is loading.

  • Jessie Schutz

    Hi Ed!

    We disabled the ability to embed Zendesk into iframes due to security considerations. You can read more about that decision here: Embedding Zendesk into an iframe to be disabled.

    I'm not sure why it would work in your Sandbox, though..I'll need to do some research on that. I'll let you know what I find out!

  • Jessie Schutz

    Hey Clemens! Which URL are you trying to access?

  • Carsten Falborg


    Is it possible to add parameters to the URL through custom fields placeholders?

  • Pablo

    Hi Carsten,

    If you are talking about the text app, please see previous comments on this comments thread. Custom fields are not available with this app (you will see a screenshot with the list of placeholders that can be used)

    If you are talking about the iframe app, I am not sure what scenario you have in mind so my guess is that you are talking about the text app. Please let me know if it's not the case.

    Thanks !

  • Jesper Faurby

    It is not working and no shield is coming up. I'm trying to load:

    Any ideas?

  • Brett - Community Manager

    Hey Jesper,

    The reason this error is displaying is because the website that you're attempting to iFrame has an HTTP header (X-Frame-options) set to SAMEORIGIN for all server responses.

    If you wanted to add a website to the Iframe app, but that web page has theHTTP header set to SAMEORIGIN, you would need to ask the server provide if they could amend the X-Frame-options from their side.

    You can check if the URL of a web page can be added against the iFrame app using this tool.

    Hope the above information helps!


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