How do I organize the triggers in my account?

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  • Mindaugas Verkys

    Unfortunately it's not working when you have more than 1000 triggers. If you want to reorder trigger and you actually don't know where it is, it will ask a lot of time. Option to sort and reorder triggers by name would be very helpful feature to organize triggers in this way.

  • Julian

    I completely agree.

  • Ben Rowland

    I appreciate your efforts to help fix the complete lack of categorization and organization issue, but this is just absurd.  Can the devs at ZenDesk not figure out how to engineer a simple folder structure or expand the sort options? For example, I have about 6 or 7 core automations that need individual triggers for each different customer; nested groups broken down by customer or by function would be extremely helpful. Rather than a triggers page that scrolls to infinity, I could almost view them all in one page then expand and collapse as necessary.


  • Jonathan March
    Community Moderator

    Ben, I agree, have exactly the same issues. Somewhere in the Community there are many discussions to this effect, going back several years. I know that ZD are aware of this issue, but it would be useful to have your use-case added to the existing discussion. Hopefully the valiant community managers can point you to the relevant existing suggestions?

  • Justin Pease

    Lauren, I love that you covered this topic! There are a few elements of the solution that don't feel quite right to me, but that could just be how I think.

    I wrote up a quick article explaining how I approach the challenge of organizing Triggers.

  • Nicole S.
    Zendesk Community Team

    Hey Justin - 

    Would you have any interest in cross-posting your solution in the "Tips" topic of our community as well? We'd be sure to promote it in our monthly community roundup for you. 

  • Justin Pease

    Nicole: Absolutely. I'll do so in a few moments. Thank you for the suggestion!

  • Nicole S.
    Zendesk Community Team

    Thanks, Justin!

  • Conza

    Really is an issue this... crazy there's no folder structure etc. 

  • Charlyne

    There needs to be a folder structure!

  • Heidi Tindle

    Is this really the best you can do? Create dummy triggers then manually order your other triggers around those? Oof. 


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