Question
How do I organize the triggers of my account?
Answer
You can organize triggers by creating dummy triggers.
To create these breaks that organize your triggers, create a blank trigger, with conditions that never apply to your tickets.
- Click the Admin icon (
) in the sidebar, then select Business Rules > Triggers. - Click Add trigger.
- Name the trigger based on which type of triggers you wish to organize. Then, under Meet ALL of the following conditions, add the condition Tags > Contains at least one of the following > insert any tag you are sure you'll never use.
- Under Actions, select Add tags, insert the same tag from above (or any other tag you'll never use). With a random tag, you can be sure that this trigger never fires.
- Click Create and then clone the trigger you created.
Once you’ve created your organization triggers, reorder, drag and drop appropriately into groups.
9 Comments
Unfortunately it's not working when you have more than 1000 triggers. If you want to reorder trigger and you actually don't know where it is, it will ask a lot of time. Option to sort and reorder triggers by name would be very helpful feature to organize triggers in this way.
I completely agree.
I appreciate your efforts to help fix the complete lack of categorization and organization issue, but this is just absurd. Can the devs at ZenDesk not figure out how to engineer a simple folder structure or expand the sort options? For example, I have about 6 or 7 core automations that need individual triggers for each different customer; nested groups broken down by customer or by function would be extremely helpful. Rather than a triggers page that scrolls to infinity, I could almost view them all in one page then expand and collapse as necessary.
Ben, I agree, have exactly the same issues. Somewhere in the Community there are many discussions to this effect, going back several years. I know that ZD are aware of this issue, but it would be useful to have your use-case added to the existing discussion. Hopefully the valiant community managers can point you to the relevant existing suggestions?
Lauren, I love that you covered this topic! There are a few elements of the solution that don't feel quite right to me, but that could just be how I think.
I wrote up a quick article explaining how I approach the challenge of organizing Triggers.
Hey Justin -
Would you have any interest in cross-posting your solution in the "Tips" topic of our community as well? We'd be sure to promote it in our monthly community roundup for you.
Nicole: Absolutely. I'll do so in a few moments. Thank you for the suggestion!
Thanks, Justin!
Really is an issue this... crazy there's no folder structure etc.
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