How do I organize the triggers in my account?

Have more questions? Submit a request

9 Comments

  • Mindaugas Verkys
    Comment actions Permalink

    Unfortunately it's not working when you have more than 1000 triggers. If you want to reorder trigger and you actually don't know where it is, it will ask a lot of time. Option to sort and reorder triggers by name would be very helpful feature to organize triggers in this way.

    1
  • Julian
    Comment actions Permalink

    I completely agree.

    0
  • Ben Rowland
    Comment actions Permalink

    I appreciate your efforts to help fix the complete lack of categorization and organization issue, but this is just absurd.  Can the devs at ZenDesk not figure out how to engineer a simple folder structure or expand the sort options? For example, I have about 6 or 7 core automations that need individual triggers for each different customer; nested groups broken down by customer or by function would be extremely helpful. Rather than a triggers page that scrolls to infinity, I could almost view them all in one page then expand and collapse as necessary.

     

    4
  • Jonathan March
    Comment actions Permalink

    Ben, I agree, have exactly the same issues. Somewhere in the Community there are many discussions to this effect, going back several years. I know that ZD are aware of this issue, but it would be useful to have your use-case added to the existing discussion. Hopefully the valiant community managers can point you to the relevant existing suggestions?

    0
  • Justin Pease
    Comment actions Permalink

    Lauren, I love that you covered this topic! There are a few elements of the solution that don't feel quite right to me, but that could just be how I think.

    I wrote up a quick article explaining how I approach the challenge of organizing Triggers.

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hey Justin - 

    Would you have any interest in cross-posting your solution in the "Tips" topic of our community as well? We'd be sure to promote it in our monthly community roundup for you. 

    0
  • Justin Pease
    Comment actions Permalink

    Nicole: Absolutely. I'll do so in a few moments. Thank you for the suggestion!

    1
  • Nicole - Community Manager
    Comment actions Permalink

    Thanks, Justin!

    0
  • Conza
    Comment actions Permalink

    Really is an issue this... crazy there's no folder structure etc. 

    0

Please sign in to leave a comment.

Powered by Zendesk