Triggers Organized, Reassigning Tickets

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4 Comments

  • Mindaugas Verkys

    Unfortunately it's not working when you have more than 1000 triggers. If you want to reorder trigger and you actually don't know where it is, it will ask a lot of time. Option to sort and reorder triggers by name would be very helpful feature to organize triggers in this way.

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  • Julian

    I completely agree.

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  • Ben Rowland

    I appreciate your efforts to help fix the complete lack of categorization and organization issue, but this is just absurd.  Can the devs at ZenDesk not figure out how to engineer a simple folder structure or expand the sort options? For example, I have about 6 or 7 core automations that need individual triggers for each different customer; nested groups broken down by customer or by function would be extremely helpful. Rather than a triggers page that scrolls to infinity, I could almost view them all in one page then expand and collapse as necessary.

     

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  • Jonathan March

    Ben, I agree, have exactly the same issues. Somewhere in the Community there are many discussions to this effect, going back several years. I know that ZD are aware of this issue, but it would be useful to have your use-case added to the existing discussion. Hopefully the valiant community managers can point you to the relevant existing suggestions?

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