How do I organize the triggers of my account?
You can organize triggers by creating dummy triggers.
To create these breaks that organize your triggers, create a blank trigger, with conditions that never apply to your tickets.
- Click the Admin icon () in the sidebar, then select Business Rules > Triggers.
- Click Add trigger.
- Name the trigger based on which type of triggers you wish to organize. Then, under Meet ALL of the following conditions, add the condition Tags > Contains at least one of the following > insert any tag you are sure you'll never use.
Under Actions, select Add tags, insert the same tag from above (or any other tag you'll never use). With a random tag, you can be sure that this trigger never fires.
- Click Create and then clone the trigger you created.
Once you’ve created your organization triggers, reorder, drag and drop appropriately into groups.