Workflow recipe: Notifying External Email Addresses

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  • Donato Dileo
    Comment actions Permalink


    there is a way to notify external email address but with automation?


    I've to notify a external address when SLA breaches but with the "trigger" I cannont.

    Does someone know a way to do this?


    Thanks in advance

  • Dan Ross
    Comment actions Permalink

    Hey Donato,

    If this user is an agent in your help desk, you can add them via a trigger, but if they don't have a agent account, there's unfortunately no means I can think of that would work around this limitation in Zendesk.



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