Formatting placeholders with Liquid markup Follow



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    Crawford Philleo

    Hello! How would I capitalize each word in a string with a liquid filter in zendesk?


    Example: bob jones --> Bob Jones


    Example: martha's flower shop --> Martha's Flower Shop



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    Bob Novak

    Hi Crawford - you would use the same capitalize filter that we mentioned earlier in the comments:

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    Crawford Philleo

    Hi Bob, thanks but this isn't working for me.


    I have a custom field, so I'm formatting my placeholder in a macro like this:


    {{ticket.ticket_field_<field ID> | capitalize}}


    This custom field is a Text field, and what this filter does is capitalize only the first word in the text string. If the text in that field is all caps, it will lower-case the string, and capitalize the first word only. Help!

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    Bob Novak

    Ah I guess you're right! Looks like that documentation is inaccurate. This resource says it only capitalizes the first word:

    This is a bit more complicated, but you can do something using a for loop. There is a post on this page that describes it and you don't need a plugin:

    I was able to get this to work on my account, but you'll want to play around with it a bit to make sure the formatting is how you want.

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    Sarah Sanders

    I'd like to control the output text when using a URL placeholder.

    I know that you can control normal link content by formatting it like this:

    [Text you see](URL link)

    This doesn't work with the placeholder. Is there a way to accomplish this?

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    Hi Sarah! That's a good question and to properly answer this, I'll need to see the payload that you're using in the placeholder. I'm going to open up a ticket for you and you'll get a notification of that in a bit. We can work through this from there!

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    Thijm Post

    I would like to use {{ticket.requester.last_name}}‍ in the salutation of an Macro. For example:

    Dear Sir / Madam {{ticket.requester.last_name}}‍,

    But if someone sends us a e-mail, and they have not setup their first and last name, then this tag places everything before the @ symbol of the e-mailadres. For example:

    Dear Sir / Madam thecompanyname,

    What I would want to do:

    • If last_name is set, then add space+lastname.
    • If last_name not is set, then add nothing.

    This wil result in :

    Dear Sir / Madam Lastname,


    Dear Sir / Madam,

    How can this be done?

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    Keith @ Zendesk

    Hey Thijm,


    Unfortunately we don't have anything that can work like that. For us in Support, sometimes the Macro really doesn't line up with the information we have, so we'll need to change it manually.  I've send your feedback on to Product though so they're aware of this need.


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    Charles Wood

    It looks like many sites that use Liquid will implement a json filter, to convert an element into JSON. As Liquid is available in trigger payloads, this would be really helpful. Any idea if something like this exists, or is planned?

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    Ed Hass (Edited )

    I am using a placeholder to capture an email address but need to remove the hyperlink when its sent to the external email target. I have tried using strip_html but this doesn't work, do you have any suggestions?

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