How to hide the Community Section in your Help Center Follow

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7 comments

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    Corrin Duque

    Now that we are interested in readding the community to our help center, where do I readd the text referenced in this article?

    I attempted entering the Community div class code in a couple test locations but got an error each time.

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    Kate Hastings

    Hi Corrin, 

    In most cases, this error is caused by the Communities feature being disabled. 

    Can I have you check that you have enabled Communities in your account by navigating to General > Help Center Settings > Communities and ensuring that this checkbox is selected?

    If Communities are enabled and you are having issues adding this code, please submit a request to us at support@zendesk.com

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    Corrin Duque

    @ Kate

    Thanks Kate, That makes sense.  Yes.  Our communities are disabled as we chose to launch just the KB side of our Help Center to begin.  We are now ramping up to be ready to launch our community but do not want to "press the button" so to speak until we have the content and structure in place.  How to we avoid having our site being viewed while working on it to avoid the unprofessional look of a site that is "under construction"? 

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    Kate Hastings

    Hi Corrin, 

    Without pursuing custom coding to restrict the Community, the best bet would be to enable the communities and then remove the code outlined in this article so that it is not accessible via the Home page of your Help Center. This would essentially restrict the Community from any end-users, as they would need the direct URL to your Community in order to access it while it is "under construction."

    Once you've created the Community's hierarchy, you could re-add the above code to your Home Page as a way to have the Community go live. 

    Another option would be to reach out to us in a ticket and have your Help Center temporarily reverted back to Setup mode, so that you could create the Community and re-activate your entire Help Center once the Community is ready. This would result in your KB temporarily being inaccessible to your end-users, so to minimize downtime I would recommend enabling Communities and hide references to it on your Home page. If you would like to pursue this option, let me know and I'd be happy to get a ticket created for you! 

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    Corrin Duque

    Thanks Kate!  Great and simple suggestion.  We will take your advice and go the route of hiding the Community after activating once we are ready to start building.  Much appreciated!

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    Jeff Bistrong (Edited )

    I am trying to add the community into my help center (it never was there in the first place). I am getting an error as well. I do have the community check box enabled.

     

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    Jessie Schutz

    Hey Jeff!

    It looks like you were able to get assistance with this in a ticket. Let us know if you need anything else!

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