How can I hide or show HTML based on user's role or group?

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  • Jeremy Robinson
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    Aaron - one last bit, that we did when we went through a user tag phase for our beta rollout of the community aspect in Zendesk was the bulk update with CSV for users, that way we didn't have to manually go in and update one at a time. 

  • Brett - Community Manager
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    Thanks for sharing this solution Jeremy!

  • Alisha Strawbridge
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    Are there any themes that we can use that show agent name and groups on guide pages (ideally with option to hide) without being classed as a custom theme?
    Hoping to use this to pull data through Google Analytics and report of agent and agents groups when looking at page view count.
    Guide use case is internal / restricted to agents so no need to check for role.


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