Setting up an unformatted email template

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37 Comments

  • Nicole S.
    Zendesk Community Team

    Thanks for sharing that, Andrew!

    0
  • Gasper Jubani

    This is a great article. One question, is there a way I can force Zendesk to only send plain text email notifications by default?

    1
  • Lauren Cunningham

    Hey everyone,

    I'm curious to know how to do the opposite. We'd like to return to Zendesk's formatted emails (our account is currently set up with unformatted emails). Any advice?  

    Thanks in advance :) 

    0
  • Arsenio Figueroa

    Is there a way to add the agent signature to this? I have been messing around with it and have not found a way to add it.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Arsenio,

    By default there should be an agent signature placeholder included under Admin>Settings>Agents. More information here: Adding an agent signature

    Let me know if that doesn't get you the results you're looking for!

    0
  • Susan Jaffe

    Thanks for the information.

    Like a previous user, I see that this solution only gives me the latest comment, removing all previous comments.

    How can I add in the previous comments, such that each previous comment is only shown once?  I seem to only have 2 options:

    - only have the latest comment

    - have all previous comments, repeating, as each 'previous comment' also includes the ones before it

    Thank you

    0
  • Kay
    Community Moderator

    Follow the same steps from the article, only remove the limit and offset.

    {% for comment in ticket.comments %}
    {{comment.value_rich}}
    {% for attachment in comment.attachments %}
    {{attachment.filename}}
    {{attachment.url}}
    {% endfor %}
    {% endfor %}
    0

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