Restrict Google From Indexing your Help Center Follow

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10 comments

  • Avatar
    Eric L

    Hi,

    Just wondering how long it takes after applying the above in the header for Google to stop showing the Help Center.

    King Regards
    Eric

  • Avatar
    Jessie Schutz

    Hi Eric!

    This is dependent on when Google decides to re-index your pages, I believe; it's not something you can control from Zendesk. However, you can request Google to re-index your pages; you can find instructions on that here: https://support.google.com/webmasters/answer/6065812?rd=1

    Please let me know if you have any other questions!

  • Avatar
    Jessie Schutz

    Hey Eric, just a quick addendum here. Evan, who wrote this tip, also let me know that you can request removal of the existing search results, because they can stick around for a while. You can find more info on that here: https://www.google.com/webmasters/tools/removals?pli=1

  • Avatar
    Eric L

    Hi Jessie & Evan,

    Thanks for that the above worked great except for one issue which you may or may not know about. The reason out site was still being indexing is due to the robots.txt file not covering all bases. The following was missing, if this could be added to our robots.txt file this will prevent accidental indexing again:

    Disallow: /hc
    Disallow: /auth
    Disallow: /account

    If this could be added to the standard template used when adding that meta tag that would be fantastic for other users. In the mean time if anyone has this issue simply use the web tools above and go to URL Removal and enter:

    yourzendeskdomain.zendesk.com/hc
    Directory Removal

    yourzendeskdomain.zendesk.com/auth
    Directory Removal

    yourzendeskdomain.zendesk.com/account
    Directory Removal

    This took about a day to apply but is no permanent.

    Kind Regards
    Eric

  • Avatar
    Sean Crago

    If you use this to restrict Google from indexing the site for search, does this also negate the benefit of enabling Google Analytics?

  • Avatar
    Nicole Relyea

    @Sean word is that it shouldn't have any effect on Google Analytics. I'm looking for documentation to back that up, but they are separate platforms, so it shouldn't be an issue. 

  • Avatar
    Katie Arathoon

    Is there a way to restrict access to individual guides? We have two KBs with some duplicated guides on each one, and would like to control which ones show up in search. 

  • Avatar
    Nicole Relyea (Edited )

    @Katie there is a way to prevent Google from indexing a specific article as described in this post. Basically, you can accomplish what you're trying to do by restricting access to Help Center content.

     

    Let me know if that works for you. 

  • Avatar
    Katie Arathoon

    @nicole thanks, but that doesn't solve our problem. We need the guides to be available to everyone, we just don't want them to show up in search results. 

  • Avatar
    Nicole Relyea (Edited )

    Hey Katie - 

    I've been checking around internally, and the official word is that there's no way to restrict individual guides from being indexed. Your options are either to put them behind the login or restrict the entire HC from being indexed. 

    Let me know if you have any further questions!

    Best, 

    Nicole

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