How can I restrict Google from indexing my Help Center?

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37 Comments

  • Simon Celen

    Hi Martin,

    It's possible but it's not as straight-forward as using article labels.

    If you're on Guide Enterprise you could use separate section and category templates and add the meta tag to them. Then you could just select the custom section template for those that shouldn't be indexed.

    If you're on a different plan here's the next best thing:

    1. Set the description of the relevant sections to f.e. "noindex":
    2. Add to the top of the section_page.hbs template:
      {{#is section.description 'noindex'}}<meta name="robots" content="noindex">{{/is}}
    3. remove the {{section.description}} from the section_page.hbs template further down:
      {{#if section.description}}

      <p class="page-header-description">{{section.description}}</p>

      {{/if}}
      ...or if you'd prefer to keep using normal descriptions, you could make it conditional instead:
      {{#if section.description}}
      {{#isnt section.description 'noindex'}}
      <p class="page-header-description">{{section.description}}</p>
      {{/isnt}}
      {{/if}}

     

    The same principles apply to using category descriptions.

    Hope that helps!

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  • Daniel Beatty

    Hello, 

    There's some chatter that leads me to believe this might be possible... is there a way to allow search results only for the main help center home page? With the goal being, to not clog up search results with all of our articles, but if someone wanted to search "Company name help center" it could appear? 

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  • Michael Froeming
    Zendesk Customer Advocate

    Hi Daniel,

    Here are a couple options:

    You can prevent Google from indexing a specific article as mentioned in this article: Preventing Google from indexing a specific article 

    Or, you can exclude a Help Center page from being indexed by Google as discussed here: How do I exclude a Help Center page from being indexed by Google 

    Best,

    Michael Froeming | Senior Customer Advocacy Specialist

    0
  • Jose Poblet

    I have added the meta data to the document_head.hbs template. Then, I requested at the URL Inspector on the Google Search Console, the removal of the URL's under "https://mydomain.zendesk.com/hc/", however, after a couple of days the request is still 'processing' on the console and I can still get results when searching for specific articles. We need to remove those search results asap. Do you know how much time this pending request could take to process?

    Thanks

    Jose

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  • Patrick Proesmans

    Is there a specific request to also do this in other search engines like Bing? 
    How can we remove the entries that are listed in Bing already? We applied the no-index tag but there are already some entries in the search index off Bing and we need to get them out
    Thanks

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  • Kelly Sofia

    Here's a link from Bing on how to block the URL from webmasters:

    https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477

    "This will prevent the URL from appearing on the search results within 24 hours."

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  • Brett Bowser
    Zendesk Community Team

    Hey Patrick,

    I was able to track down the following article that may help point you in the right direction: Content Removal: Report Broken Links or Outdated Cache Pages

    I hope this helps!

    0

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