Changing your email template content fonts

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33 Comments

  • Brett Bowser
    Zendesk Community Team

    Hi Kayla,

    You're correct and the statement will allow for you to replace Lucida Sans Unicode, Lucida Grande font-family if it's detected. If it doesn't detect the font listed, then the default content will instead be sent to the user.

    If you run into any issues with this you may want to get your developers involved as this is not a supported workflow by Zendesk.

    Let me know if you have additional questions or concerns.

    Cheers!

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  • Mai Dam

    I'm to make our tickets look exactly like Gmail. Is this even possible? Please answer to mai@sparklegrillsacramento.com. Thank you!

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  • Brett Bowser
    Zendesk Community Team

    Hey Mai,

    You should be able to edit your email template to look however you'd like! To have your tickets look similar to email, I would follow these instructions: Setting up an unformatted email template

    I hope this helps!

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