Google Apps for Business - Mail redirection to Zendesk Support - Best Practices

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  • Bob Novak

    The article has been updated and should be accurate. If you see anything that doesn't make sense please let us know.

  • Josh B.

    Not finding an updated article. I'm not seeing the Default Routing option either.

  • Bob Novak

    Thanks for letting us know - I'll have the team fix those broken images and look into any other needed updates.

  • Aye Chan Htun

    Is there a way to add a support email address that also belongs to a Zendesk agent? For example, the agent account email is and emails sent to this account are forwarded to to create tickets. When I try to add as a support email, I get the error 'This address is already used by My Agent.'.


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