Google Apps for Business - Mail redirection to Zendesk Support - Best Practices Follow

Comments

4 comments

  • Avatar
    Bob Novak

    The article has been updated and should be accurate. If you see anything that doesn't make sense please let us know.

  • Avatar
    Josh B.

    Not finding an updated article. I'm not seeing the Default Routing option either.

  • Avatar
    Bob Novak

    Thanks for letting us know - I'll have the team fix those broken images and look into any other needed updates.

  • Avatar
    Aye Chan Htun

    Is there a way to add a support email address that also belongs to a Zendesk agent? For example, the agent account email is agent@mycompany.com and emails sent to this account are forwarded to support@mycompany.zendesk.com to create tickets. When I try to add agent@mycompany.com as a support email, I get the error 'This address is already used by My Agent.'.

Please sign in to leave a comment.

Powered by Zendesk