Sharing tickets with other Zendesk Support accounts

Have more questions? Submit a request

63 Comments

  • Brett - Community Manager
    Comment actions Permalink

    Hi Yosuke,

    Nothing on the roadmap currently but I'll be sure to provide this feedback along to the appropriate product managers who oversee this feature.

    Thanks for taking the time to share this with us!

    0
  • Alex
    Comment actions Permalink

    Hello,

    We are set up to share with a couple of different zendesk teams.

    Is it possible to change how our name appears in the other zendesk systems when those other teams are selecting to share a ticket with us?

    right now it just shows as `support @zendesk`

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Alex,

    I believe the sharing agreement will use the name of your Zendesk account you've set under Admin>Settings>Account. You can find out more information on how to change the account name here: How do I change my account name in Zendesk Support?

    Let me know if you have any other questions!

    0

Please sign in to leave a comment.

Powered by Zendesk