Zendesk for Twitter advanced search operators Follow

professional plan add-on and enterprise plan

This feature has been deprecated. It is available only in accounts that enabled the feature prior to October 2015.

Agents and administrators can define custom Twitter saved searches in Zendesk. Tweets in the search results can be converted to a Zendesk ticket so you can continue to track the conversation with the customer.

Zendesk allows any of the Twitter saved searches that are supported at search.twitter.com. The table below provides search examples that you can use to create advanced searches.

Operators Finds tweets
twitter search containing both "twitter" and "search"; this is the default operator

"happy hour"

containing the exact phrase "happy hour"
love OR hate containing either "love" or "hate" (or both)
beer -root containing "beer" but not "root"
#haiku containing the hashtag "haiku"
from:alexiskold sent from person "alexiskold"
to:techcrunch sent to person "techcrunch"
@mashable referencing person "mashable"
superhero since:2010-12-27 containing "superhero" and sent since date "2010-12-27" (year-month-day)
ftw until:2010-12-27 containing "ftw" and sent up to date "2010-12-27"
movie -scary :) containing "movie", but not "scary", and with a positive attitude
flight :( containing "flight" and with a negative attitude
traffic ? containing "traffic" and asking a question
hilarious filter:links containing "hilarious" and linking to URLs
news source:twitterfeed containing "news" and entered via TwitterFeed
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