Zendesk for Twitter advanced search operators

Zendesk for Twitter advanced search operators

Agents and administrators can define custom Twitter saved searches in Zendesk. Tweets in the search results can be converted to a Zendesk ticket so you can continue to track the conversation with the customer.

Zendesk allows any of the Twitter saved searches that are supported at search.twitter.com. The table below provides search examples that you can use to create advanced searches.

Operators Finds tweets
twitter search containing both "twitter" and "search"; this is the default operator

"happy hour"

containing the exact phrase "happy hour"
love OR hate containing either "love" or "hate" (or both)
beer -root containing "beer" but not "root"
#haiku containing the hashtag "haiku"
from:alexiskold sent from person "alexiskold"
to:techcrunch sent to person "techcrunch"
@mashable referencing person "mashable"
"happy hour" near:"san francisco" containing the exact phrase "happy hour" and sent near "san francisco"
near:NYC within:15mi sent within 15 miles of "NYC"
superhero since:2010-12-27 containing "superhero" and sent since date "2010-12-27" (year-month-day)
ftw until:2010-12-27 containing "ftw" and sent up to date "2010-12-27"
movie -scary :) containing "movie", but not "scary", and with a positive attitude
flight :( containing "flight" and with a negative attitude
traffic ? containing "traffic" and asking a question
hilarious filter:links containing "hilarious" and linking to URLs
news source:twitterfeed containing "news" and entered via TwitterFeed
Have more questions? Submit a request

Comments

  • Avatar
    Nemanjap

    A question: If I want to see all the tweets directed to me which contain the specific word (for example the word "problem"), should I form the search in this way:

    to:myaccount problem

     

     

  • Avatar
    Jaap Meijer

    How can I apply the language filter.  https://dev.twitter.com/docs/streaming-apis/parameters#language

    I thought it should be lang=nl (for Dutch), but it doesn't work.

  • Avatar
    Adam L.

    Hi Nemanjap

    You'd likely need to set it up like this

    @yourtwitterhandle problem

     

    Hi Jaap

    You'll need to use lang:nl, not lang=nl and it should work!