Setting up your Twitter channel

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  • Bryan

    Hi all!

    I've had this integration set up for a few months. My team is running into an issue where images/screenshots customers send require them to sign in to our main Twitter handle. We purposely haven't provided them that access for security reasons, but are hoping there's an alternative way they can view images that come through in DMs.

  • Diogo Maciel

    Hi Bryan

    Sadly this is not possible. In order to access the images the Agent would need to have a Twitter login.Twitter is a Plain Text channel in Zendesk, and as such unless it is viewable through Twitter itself which would require logging in, the agent would not be able to view. 

  • Robert Cabral

    Is it possible to only have Twitter direct messages imported into Zendesk, and not tweets?

  • Brett - Community Manager

    Hey Robert,

    If you disable that first setting to Capture public mentions as tickets but leave Capture incoming direct messages as tickets enabled that should get you the results you're looking for :)


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