Configuring CC and follower permissions

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  • Beau Padesky
    Zendesk Customer Advocate

    Hello Ankita,

    While you can change the "email user" operator in notification triggers to include "requester and ccs" as opposed to solely "requester", the trigger-side notification will always be superseded by the cc notification as defined in cc settings under Admin>Manage>Tickets. To consolidate to triggers-only and the notification form language therein, you'll need to migrate your account to the upgraded ccs and followers experience, details here:

    Beau | Customer Advocate

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