Configuring CC and follower permissions

Return to top
Have more questions? Submit a request

91 Comments

  • Beau Padesky
    Zendesk Customer Advocate

    Hello Ankita,

    While you can change the "email user" operator in notification triggers to include "requester and ccs" as opposed to solely "requester", the trigger-side notification will always be superseded by the cc notification as defined in cc settings under Admin>Manage>Tickets. To consolidate to triggers-only and the notification form language therein, you'll need to migrate your account to the upgraded ccs and followers experience, details here: https://support.zendesk.com/hc/en-us/articles/360002113728

    Beau | Customer Advocate

    Ask our Zendesk Community

    0

Please sign in to leave a comment.

Powered by Zendesk