Enabling Talk and configuring general settings

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34 Comments

  • Chee Lee
    Comment actions Permalink

    Hi,

    I would like to know if it's possible to always Enable Zendesk Talk for an Agent? 
    The reason for being, is if an Agent signs out of their Zendesk and signs into Zendesk, their Zendesk Talk is automatically turned off.

    Chee

    0
  • Devan
    Comment actions Permalink

    Hello Chee,

    So from what you are describing this isn't a feature Chat can perform. Your agent would need to activate Chat if they logged in and out of their account.

    Let us know if there is anything else we can clarify for you, and if you have any other questions, please let us know.

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  • Chris Ohman
    Comment actions Permalink

    Hi,

     

    Is there any way we can increse the queue size to go over 50?

    If we set-up a transfer tier(press 1 for .. och press 2 for ..) can that help us to go around the maximum queue size off 50?

     

    We have a bigger demand at the moment and are lossing to many calls everyday. 

    Kind regards

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  • Nicole - Community Manager
    Comment actions Permalink

    Hi Chris - 

    It is a possibility, however that is something that your account representative will have to handle. I see that someone from your organization has already filed a ticket and that our team is currently working on this internally, so we'll continue to work with you there. 

    0

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