About custom field types

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64 Comments

  • Dave Dyson
    Zendesk Community Team

    Hi Zach, are you wanting to surface the link to your customers, or to your agents?

    0
  • Zach Dhom

    Just the agents

    0
  • Dave Dyson
    Zendesk Community Team

    I think the best way of doing this would be to install the free Text app from our Apps Marketplace: Text app

    You can add text and links which will be displayed to all your agents in the Apps tab (but you can configure it to only show to certain agent groups if desired).

    0
  • Heather Rommel
    Community Moderator

    Hi Zach Dhom,

    Another option for this would be to store the info you want in a custom field on the Organization and then use the handy-dandy Auto Private Comment Target. You can set it up here and reuse it for many many other use cases....

    https://support.zendesk.com/hc/en-us/community/posts/360031398273-Create-a-private-comment-automatically 

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