Zendesk Support versions Follow

On 9/12/12, we released a new version of the agent and administrator interface of Zendesk Support. During the beta period, this was known as 'Lotus'. The Zendesk Support you knew before 9/12 is now referred to as 'Classic Zendesk Support'. In this guide, we refer to the new version as simply 'Zendesk Support' and qualify that with 'new' or 'current version' when needed to distinguish between the two versions. Therefore, the instructions for navigating the Zendesk Support user interface are given first for the new version and then again for the Classic version, which are noted as 'Classic Zendesk Support'.

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