Adding a custom favicon to your Zendesk Follow



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    Liene Vērzemnieks

    Hi there! We updated our favicon recently-ish (within the past six months), but it's had a persistent blurry border. Today I tried with a larger image (96x96), and then a medium-sized one (32x32), but each one is reduced to something that's quite blurry when viewed in a browser.

    What can we do to get a nice crisp favicon for ourselves?

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    Jessie Schutz

    Hi Liene!

    I'm inclined to think that this is related to the quality of the original image, but I'm going to see if one of our moderators can confirm this.

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    Carsten Falborg

    Hi Liene

    I am inclined to think Jessie might be right. Do you have a high resolution SVG or PNG of the icon you can send me? I can try and make a non-blurry version for you... Send it to me at carsten(a)

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    Fernando Duarte

    This has to do with the quality and sharpness of the original .ico file

    Mine is very sharp and I am using a 256x256 icon with transparent background

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    Liene Vērzemnieks (Edited )

    Thanks for your questions — I have an SVG which I couldn't use directly (an indication of which filetypes are accepted would be a great addition to the settings page), and I had a high-enough-seeming resolution PNG file (310x310: a favicon is very small, after all!).

    In the end, generating a `.ico` file through an online tool made all the difference (the two image programs I have on my computer won't do `.ico`). It's now beautifully crisp!

    Thanks for the suggestion of which direction to go, Fernando!

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