Bulk importing users

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103 Comments

  • Ingrid R.

    Hi Will!
    I have opened a ticket on your behalf in order to further investigate why you cannot bulk import users.
    Looking forward to hearing from you there!
    Regards,

    Ingrid R. | Customer Advocate 

    0
  • John Wu

    Hi,

    I have a similar issue of being unable to find the link to bulk importing users. What I see on the admin -> people page is something like:

    i.e. only 3 options available: "bulk importing organizations", "bulk deleting users", and "deleted users". There's no "bulk importing users"?

    Regards,

    John

    1
  • Nicole - Community Manager

    Hi John -

    When this happens, there's typically a setting that we have to enable from our side of things. I'm working on getting a note added to the article about this known issue.

    In the meantime, I'll create a ticket for you so that we can get someone working on turning this on in your account. Look for an email notification about that from me shortly.

    For any other users who have this issue, your best course of action for this particular problem is simply to email support@zendesk.com, as we would need to shift you into a ticket to get it enabled anyway.

    2
  • Elena Bedosti

    Hi, is that possibile to import pre-set password to end-user? Thank you

    0
  • Hassan Bello

    Hi,

     

    I can't find "Import Users" i sent an email regarding this but I haven't gotten a response on this.

    Please help.

    1
  • Tim Capone

    I see the option, but when I click it, it just leads to a blank page. Trying to copy and paste the link directly results in the same

     

    https://*******.zendesk.com/import?kind=user

     

     

     

    2
  • Conza

    Hi team,

    Getting - "Missing mandatory field in header: email."

    Although I have it there, and has previously worked updating bulk users. Have followed all instructions as per usual. 


    Have tried numerous variations etc. No dice.

     

    EDIT: seems like name was also needed when updating, not just email. Odd. That worked though.

    0
  • Brett - Community Manager

    Hi Conza,

    Any chance you could provide a screenshot of your headers you're using so I can take a look?

    Thanks!

    0
  • Pedro Rodrigues

    Hi, is there any way to to activate Zendesk Chat (and chat role) for any of the agents while importing via CSV?

    Btw, there doesn't seem to be a reference to this profile section in Adding and managing end users

    0
  • Brett - Community Manager

    Hi Pedro,

    I did some digging on my end and it doesn't look like you can enable Chat on a profile using the bulk import method. You'd either need to manually update this from the agent's profile or using the API.

    As for this section missing in the documentation you're referencing. I believe that the article is specifically for Support accounts without Chat. If you're looking for how to create/add a Chat agent you'll want to take a look at this article: Setting up Zendesk Chat in Zendesk Support

    Hope this helps!

    0
  • Pedro Rodrigues

    Thanks a lot, Brett, it seems API is the way to go!

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  • Brett - Community Manager

    Glad I could help Pedro :)

    0
  • Shahin Kashanchi

    I am in the process of trying out Zendesk. I am wanting to d a bulk import of users. The article says to click on People and select Bulk Import users from the right side column. I do not see this option. The only options I see are Bulk organization import, Bulk end user delete, and Deleted users. What am I missing here?

     

    0

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