Adding an agent alias (Professional and Enterprise)

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34 Comments

  • McCabe Tonna
    Comment actions Permalink

    Thanks for quick response Brett,

    Is it possible to append CSS to any Zendesk fields? 

    I dont need to fully lock it down, but more appear that it is un-editable 

     

    Thanks,
    McCabe

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey McCabe,

    Unfortunately these fields cannot be affected by CSS either.

    Apologies for the inconvenience there :-/

    0
  • Nadezhda Rusinova
    Comment actions Permalink

    HI! Is it possible to create more than 1 Alias to agents account and display to end-user one of them depends on some conditions (e.g. user language)? 

    0
  • McCabe Tonna
    Comment actions Permalink

    Nadezhda,

    To have multiple? No, although I'm sure a custom app could change the alias based on conditions. This would require a custom script. 

    psuedo code:

    Client.get('currentUser.alias')

    if

    Clientt.set('currentUser.alias','alias1')

    else

    Client.set('currentUser.alias','alias2'')

     

    Unless anyone else knows a more simple solution

     

    0

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