Adding an agent alias (Professional and Enterprise)

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34 Comments

  • McCabe Tonna
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    Another fun question:

    Trying to lockdown ability for agents to change their names...

    I seem to be stuck,.

    *.changed, args

    newValue"Cody Banks"

    propertyName"user.name"

     

    Rather than creating a listener for "user.name.changed", i really just want to freeze the field.. even CSS' pointer-events: none;' would be fine with me

     

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  • Jeana
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    Thanks for testing, Jessie! I guess what we see is an extra line above the "Nice Smeagol, always helps!" with the agent's full name, while the alias shows up in the From: line... Here's what I'm seeing: http://imgur.com/2kbSBwl

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  • Jessie Schutz
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    Hey Jeana!

    I'm not sure whether this is expected behavior or not (I'm in the process of finding out)...would you be able to test this using a trigger instead of a macro to see if you have the same result?

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  • Jessie Schutz
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    Hi Jeana!

    I'm so sorry about the delayed response on this!

    I took a look at the ticket that you referenced, and it looks like the entire email thread is being included in your ticket comments.

    I'm going to get a ticket started on this for you so somebody in support can troubleshoot this in more detail with you. You'll be getting an email from us shortly!

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