Creating triggers for automatic ticket updates and notifications

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33 Comments

  • Heather Rommel
    Community Moderator

    @Shakti,

    I'm not sure it's that condition exactly. But if it is, are you able to save it when you remove that action?

    0
  • Bthomas

    What exactly is logic behind the meet ANY conditions.  Does it have to meet at least one of those?  Or can 0 to n of those conditions be met.  It would be nice to nest OR statements within AND statements for more usable logic.  Right now it seems like the meets ANY conditions are pretty pointless.

    0
  • Jason Bevilacqua

    Do trigger email responses allow for rich text formatting?

    0

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