Creating and managing automations for time-based events Follow

Comments

8 comments

  • Avatar
    Garry Hart

    Is it possible to have Zendesk call out to a number if a ticket has not been updated in X hour(s) with Zendesk Voice?

  • Avatar
    Martin Bennett

    Is it possible to have an automation that looks for a specific field being updated? 

    For example, I have an RMA Status drop down that agent's can edit as the RMA goes through it's different stages. I want to create an automation that emails the team if a specific RMA Status value has been selected for more than say 24 business hours. 

  • Avatar
    Martin DeKorte

    I'm trying to set up an automation to affect a bunch of older tickets that aren't classified correctly but I'm receiving an error:I need to ensure that any ticket in those locations is updated to the appropriate district/region.

     

    What am I missing?

  • Avatar
    Colin Piper

    @Martin. Have the automation see a tag as part of the actions and test for that tag in the conditions. You need to have a method such aa this to prevent the automation looping 

  • Avatar
    Myroslav Burak (Edited )

    .

  • Avatar
    Mike Domin

    Is there a method to preview an automation?

  • Avatar
    Bora

    How can I create an automation that triggers within minutes (as opposed to hours)?

    For instance, if I wanted to sub the "Hours since Open" condition statement with a "Minutes since Open" one

     

  • Avatar
    George Mogilevsky

    Is there a way to see the automations that were fired off? For example, i have an automation that sends an email if the ticket wasn't assigned for a number of hours. Can i view those emails somewhere from admin and if they indeed were sent?

Please sign in to leave a comment.

Powered by Zendesk