On Professional and Enterprise Support plans, Zendesk provides you with tools for filtering your business rules, giving you greater insight into how your automations, macros, triggers, and views are used.
Automations, macros, and triggers can be sorted based on the following criteria:
Views can be sorted by the dates they were created and updated (Sorted by date created, latest first and Sorted by usage).
Sorting shared macros and views
Shared views and shared macros can also be sorted by the groups to which they are available. For example, if you create macros that are only available to specific groups, you can sort them based on those availability settings.