The Support default automations Follow

This article shows the default settings for each of the predefined automations. You can refer to this page if you need to reset an automation.

For information about automations, see Streamlining workflow with time-based events and automations. 

Close ticket 4 days after status is set to solved




Pending notification 24 hours (inactive at signup)




Pending notification 5 days (inactive at signup)




Request customer satisfaction rating
(system automation) 




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