About triggers and how they work Follow



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    Bernardo Morais

    So... If I have the essential plan, I can't even disable de default trigger?

    One year later you are able to edit the trigger in essential plan, now it's blocked. What a poor strategy of Zendesk.

    Geting out of Zendesk right now.

  • Avatar
    Christopher Walker (Edited )

    This is a very strong reason for me not to use Zendesk. My other agents do not want to be bombarded with erroneous emails every time ANY ticket is submitted. If this can't be changed on the Essential plan, I will be looking at alternatives.

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