Displaying satisfaction ratings and overall score in Help Center (Guide Professional and Enterprise)

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  • Phil Havlik
    Is it possible to display data beyond the 100 latest ratings? We traditionally rate around 95%+. Our sales team likes to cite these numbers and I was asked if it would be possible to display satisfaction numbers for all of 2015. Thanks!
  • Jessie Schutz
    Hi Phil! You won't be able to get this information through the native reporting in your Zendesk because that only goes back 90 days, so you'll need to pull the information out using our API. You can find some information on that there: https://developer.zendesk.com/rest_api/docs/core/satisfaction_ratings If you were to upgrade to the Professional or Enterprise plan you'd have access to Insights, which is our advanced reporting tool that would allow you to create reports with this information. The higher price point might not be feasible for you, though. Please let me know if you have any other questions!

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