Setting up Insights (Professional and Enterprise) Follow



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    BS Servicedesk Support

    I do not see the Zendesk Insights tab. The link redirects me to to register.

    Submitted a support ticket with no help yet.

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    Jessie - Community Manager

    Hi there!

    I see you were able to get this sorted out in a ticket - sorry for the delay! We're dealing with a really high volume of tickets right now.

    Please let us know if you need anything else!

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    Jeremy Stout

    I'm confused - I'm a long-time insights user on an enterprise plan and I do not see this option for setting the daily sync time.

    Is there something I must enable?

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    Jennifer Rowe

    Hi Jeremy,

    There's not a daily sync time option on Enterprise because you automatically get hourly syncs. That setting is for Professional plans because they get one sync per day. 




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    Jeremy Stout

    Thaaaat makes sense!


    Thanks kindly for the info, Jennifer. (=

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