Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)

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99 Comments

  • Santhosh Suvarna
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    HI,

     

    Whether an agent can be given rights to export json data? If yes where can I find the option?

    Thanks,

    Santhosh Suvarna

     

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  • Nicole - Community Manager
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    Hi Santhosh - 

    Agents in an enterprise account should be able to make API calls; there's not a setting to turn this on or off. 

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  • Andres Figueroa
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    After updating a ticket, how long does it go before the CSV export will include the change?

    Thank you for your answer

    Andres

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  • Erika Camille Sundian
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    Hi Andres Figueroa,

    I tested this on my end, I updated a few tickets and close and reopen my Zendesk support instance on a new browser after couple of minutes to refresh. Then, I exported the tickets via CSV and the changes were already included. 

    Please let me know how you go with this and if you have any further questions, please do not hesitate to respond and I will do my best to help! :)

     

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  • Shane Decker
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    Hello folks!

    This question may have already been answered but I wanted to ask anyway. Can I edit what data I'm exporting to a CSV? I only need certain information. 

    Thanks for any help with this question :) 

     

    Shane 

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  • Andrew Soderberg
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    Shane Decker There is not a way to edit 'pre-export'. You have to edit it after export.

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  • Brandon Tidd
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    Hi Shane Decker -

    Unfortunately there's not a way to customize the export pre-download, but I would assume you could redact any information once the export is complete using Excel.  Hope this helps!

    Brandon

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  • Shane Decker
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    Brandon Tidd Andrew Soderberg Thank you both so much! 

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  • JACQUELINE LEHR
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    PJ Muller, thanks so much for posting your help center export code! We'll give it a try.

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