Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)

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101 Comments

  • Santhosh Suvarna

    HI,

     

    Whether an agent can be given rights to export json data? If yes where can I find the option?

    Thanks,

    Santhosh Suvarna

     

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Santhosh - 

    Agents in an enterprise account should be able to make API calls; there's not a setting to turn this on or off. 

    0
  • Andres Figueroa

    After updating a ticket, how long does it go before the CSV export will include the change?

    Thank you for your answer

    Andres

    0
  • Erika Camille Sundian
    Zendesk Community Team

    Hi Andres Figueroa,

    I tested this on my end, I updated a few tickets and close and reopen my Zendesk support instance on a new browser after couple of minutes to refresh. Then, I exported the tickets via CSV and the changes were already included. 

    Please let me know how you go with this and if you have any further questions, please do not hesitate to respond and I will do my best to help! :)

     

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  • Shane Decker

    Hello folks!

    This question may have already been answered but I wanted to ask anyway. Can I edit what data I'm exporting to a CSV? I only need certain information. 

    Thanks for any help with this question :) 

     

    Shane 

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  • Andrew Soderberg
    Community Moderator

    Shane Decker There is not a way to edit 'pre-export'. You have to edit it after export.

    1
  • Brandon Tidd
    Community Moderator

    Hi Shane Decker -

    Unfortunately there's not a way to customize the export pre-download, but I would assume you could redact any information once the export is complete using Excel.  Hope this helps!

    Brandon

    1
  • Shane Decker

    Brandon Tidd Andrew Soderberg Thank you both so much! 

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  • JACQUELINE LEHR

    PJ Muller, thanks so much for posting your help center export code! We'll give it a try.

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  • Kamolchanok Jittrepit

    Can any Export file show Ticket Forms?

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  • Gail L
    Zendesk Community Team

    Hi Kamolchanok,

    The ticket form isn't part of the data being exported in the bulk exports described in this article. It is something that could reported on in Explore, and then you could export that query as an alternative. 

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