Enabling Insights for yourself (Professional and Enterprise)

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6 Comments

  • Rpelletier
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    How much does Insights cost?

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  • Graeme Carmichael
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    There is no additional charge fior the use of Insights. But you must be on the Plus or Enterprise plan. See the pricing here:
    https://www.zendesk.com/product/pricing/

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  • Angela Garrad
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    Hello,

    once we upgrade our plan to be able to access insights, are we able to extract the raw data via spreadsheet (excel or csv). Or do we need to access the data via the API?

    Thanks,

    Angela

     

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  • Graeme Carmichael
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    Angela

    Once you create a report in Insights you can download as Excel or CSV. No need to use the API. But there is a 60,000 row limit on reports.

     

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  • Angela Garrad
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    Great! thanks Graeme

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  • Jason Harding
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    We have upgraded our plan to use insights but when we try to enable it, we see the blurb "Hold tight, we're loading up your data. This can take between five minutes and a few hours, depending on how much data is in your Zendesk.
    In the meantime, kick back and check out tips on getting started."

    But even with a browser open for most of the day it won't seem to load for me or another admin user on our team.

    Are we missing something or did we skip a step somewhere?

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