Creating dashboards in Insights (Professional and Enterprise) Follow

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2 comments

  • Avatar
    Alberto Aznar César (Edited )

    Hi!,

    I created a dropdown ticket field, with a few values, like the default field "type".

    I need to create a report about how many tickets are solved on this values. 

    For example, how many tickets are solved on "incident", how many on "question"... but with my own values.

    How I can do this? I need help.

     

  • Avatar
    Jessie Schutz

    Hi Alberto!

    Once solved tickets exist with values in that field, that data will automatically sync over to Insights and you can create a report with it. You can find more detailed information on how to do this here: Reporting on custom fields in Insights (Professional and Enterprise).

     

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