Creating dashboards in Insights (Professional and Enterprise) Follow



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    Alberto Aznar César (Edited )


    I created a dropdown ticket field, with a few values, like the default field "type".

    I need to create a report about how many tickets are solved on this values. 

    For example, how many tickets are solved on "incident", how many on "question"... but with my own values.

    How I can do this? I need help.


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    Jessie Schutz

    Hi Alberto!

    Once solved tickets exist with values in that field, that data will automatically sync over to Insights and you can create a report with it. You can find more detailed information on how to do this here: Reporting on custom fields in Insights (Professional and Enterprise).


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    Charlemagne Dobe

    Hello everyone, how do I get the tickets resolved in less than 24 hours?

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    Nicole Relyea

    Hi Charlemagne, 

    Can you clarify your question? I'm not clear on what you are asking. 

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