Viewing the Audit log for changes (Enterprise) Follow

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10 comments

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    Name

    Are organization changes supported yet? If so can you update the documentation to reflect the level of support?

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    Dara Garvan

    Hi Akshobhya,

    Unfortunately not at present, however if you are looking to track a specific change made to an organization, feel free to reach out to support@zendesk.com.

    Cheers,
    Dara

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    Jonathan March

    When the audit log lists an email, it's an incomprehensible mess. This has been a known issue for years. For example, for a comment that we just received, the audit entry was "by email to C L M S". When I look at the email itself, the header shows

    From: M

    To: L

    CC: S, C

    Where L is the customer, S is a support email address, and C and M are light agents.

    What possible purpose can there be for such obfuscation? What about "By email from M to L cc S C"?

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    Niall Colfer

    Hi Jonathan,

    Thanks for reaching out to us here. I've brought this to the attention of our Product Manager, and while he agrees that the language could be better, it's not currently a high priority to be fixed.

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    Jonathan March

    To be clear -- the main issue is not the language, it's the arbitrary (or perhaps alphabetized?) order of email addresses in the log, which can make forensics difficult, especially in corner cases involving Cc's, forwards, and non-standard support addresses.

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    Jason Littrell

    Is there any way to pull the complete details of an individual update? The "Definition: Changed" links have a hover tooltip, but it truncates the from/to information. I tried pulling information from the "audit_logs/{{id}}.json" endpoint, but it only shows what appears on the audit log page.

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    Géraldine Peyre

    Is it possible to cancel the last change? (I adapted my users interface Header color to our support interface but it looks weird and I would like to go back to our previous design -default)

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    Jessie Schutz

    Hi Géraldine! You can change this by clicking on the Gear Icon in the lower left corner of your agent interface, and under Settings click on Account. You'll see the option to change back to the default header color right at the top:

    Let me know if I misunderstood your question!

  • Avatar
    Géraldine Peyre

    Thank you Jessie, I am afraid it will change the colors of my wep portal as well, right?

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    Jessie Schutz

    The instructions I gave are for New Zendesk. If you're still using Web Portal for your agent interface as well as your end-user facing portal, then yes, the color change will apply in both places.

    In case you haven't seen it, I want to let you know that Web Portal is being deprecated on November 1, 2016. You can find our announcement about that here: Removal of Web portal from Zendesk. The article contains links to all the documentation you'll need to successfully make the transition.

     

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